iBurst, you suck!
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Can you imagine getting a threatening sms, about being blacklisted knowing very well you don’t owe that party any cent.
Exactly at 15h00, yesterday I got the shock of my life from iBurst/TransUnion:
“You have been handed over to TransUnion RM by iBurst (PTY) LTD balance R1,932.00, REF 09071147861. Please contact 0861 425 5742”
I flipped, wasted my energy going through files to backup my claim before making a call to them that I paid all their monies ages ago and I don’t owe them a cent. While busy searching for my docs I decided to call iBurst directly and not the TransUnion number provided on the sms to vent my anger at them knowing I have all the proof of payment.
Spoke to one Patience Bukula, Credit Controller- accounts collection who confirmed that I don’t owe them anything, it was a mistake on their side. What annoyed me a lot is that I had to call them before accepting that its their mistake instead of making a follow-up to that threatening sms with an apology…only after having expressed my disgust they then make a follow-up apology below:
Follow-up reply from iBurst:
From: Shabeer Omar
Sent: 17 July 2009 14:22
To: ‘muzi@accoommodate.co.za’
Cc: Patience Bukula
Subject: RE: Locomotion Cargo cc T/A Accomodate / Mr Muzi Mohale [00007673]
Good afternoon Mr Muzi Mohale,
Please accept my humblest apologies for the sms that was sent to you by Transunion.
This was an error made by us and we will ensure that all files are withdrawn from Transunion.
They will also send you an apology sms either today or latest on Monday.
Once again please accept my apology for any inconvenience caused.
Regards
Shabeer Omar
Credit & Risk: Pre-Legal
iBurst
broadband. simplified
Cell : +27 82 997 7869
Tel : +27 87 727 6229
Fax : +27 86 503 7557
Email : shabeer.omar@iburstgroup.co.za
Web : www.iburst.co.za
Address : 15 Alice Lane, Sandton, 2196
PO Box 651921, Benmore, 2010
